Delivery & Returns Policy
At Ella Furniture, we make furniture delivery simple, reliable, and convenient for customers throughout the Houston area.
Same-Day Delivery to Houston
Ella Furniture offers Same-Day Delivery on select in-stock products within our local delivery area. Eligible products are clearly identified on our website.
Orders placed Monday through Friday before 1:00 PM CST for eligible products will be delivered the same day by 7:00 PM CST. Orders placed after 1:00 PM CST will be scheduled for the next business day.
Same-Day Delivery is not available on Saturdays, Sundays, or major holidays.
Local Furniture Delivery
We offer local delivery for eligible furniture orders within our service area. Delivery availability, timing, and fees may vary depending on your location, product availability, order size, and delivery schedule.
Delivery Scheduling
After your order is placed, our team will contact you to confirm product availability and schedule a delivery date.
Return Policy
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. All approved returns are subject to a 45% restocking fee.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at sales@ellafurn.com. If your return is accepted, we’ll send you return instructions, including where and how to send your item. Items sent back without first requesting a return will not be accepted.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including custom products such as special orders or personalized items. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Your bank or credit card company may need additional time to process and post the refund.